Contact information

Contact Us

We’d Love to Hear From You

At Tervizo, customer satisfaction is our top priority. Whether you have a question about your order, need help with a product, or simply want to share your feedback, our support team is here to help.

We are happy to assist you and will respond as soon as possible.

Get in Touch

Customer Support Email:
info@tervizo.com

Website:
https://tervizo.com

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

We usually respond within 24–48 business hours.

Before Contacting Us

To help us assist you faster, please include:

  • Your order number

  • The email address used for your purchase

  • Product name

  • A detailed description of your question or issue

  • Photos or videos (if related to product quality or damage)

Order Support

For questions about:

  • Order status

  • Shipping updates

  • Returns and refunds

  • Product information

  • Payment issues

Please contact our support team through the email above.

Important Notes

  • Please allow reasonable processing and shipping time before contacting us about delivery updates.

  • For damaged, defective, or incorrect items, please contact us within 7 days of delivery.

  • For returns or exchanges, please refer to our Return & Refund Policy.

Thank you for choosing Tervizo.
We appreciate your trust and look forward to providing you with a great shopping experience.