Refund policy
Refund & Return Policy
Last Updated: August 7, 2026
At Tervizo, we want you to be completely satisfied with your purchase. We offer a 30-day return and exchange policy for eligible products.
1. 30-Day Return & Exchange
You may request a return or exchange within 30 days of receiving your order.
To be eligible, the product must meet all of the following conditions:
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The package must be unopened.
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The product must be unused.
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The product must remain in its original condition.
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All original packaging, accessories, labels, and other included items must be intact.
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The product must not be damaged, altered, or otherwise affect its ability to be resold.
Products that have been opened, used, damaged, modified, or otherwise cannot be resold in their original condition may not be eligible for return or exchange.
2. Return Shipping Costs
For returns or exchanges due to personal preference, change of mind, ordering the wrong item, or other non-quality-related reasons, the customer is responsible for all return shipping costs.
If the return is due to a confirmed product quality issue, manufacturing defect, or an incorrect item sent by Tervizo, please contact us before returning the product. We will review the issue and provide an appropriate solution.
3. How to Request a Return or Exchange
To request a return or exchange, please contact us at:
Please include:
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Your order number
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The product you wish to return or exchange
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The reason for the return or exchange
Please do not send any product back without contacting us first and receiving return instructions.
4. Inspection of Returned Products
Once we receive your returned product, our team will inspect it to confirm that it meets the return requirements.
We reserve the right to refuse a return or exchange if the product has been opened, used, damaged, modified, or is no longer in a condition suitable for resale.
5. Refund Processing
After the returned product has been received and successfully inspected, your refund will be processed within 3-5 business days.
The refund will be issued to the original payment method used for the purchase.
Please note that it may take additional time for your bank or payment provider to post the refund to your account.
6. Exchanges
If you are eligible for an exchange, we will provide instructions for returning the original product and arranging the replacement.
Exchange eligibility is subject to the same product condition requirements described above.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Tervizo Customer Support
Email: info@tervizo.com