Refund policy

Return & Refund Policy

Last Updated: August 10, 2026

Thank you for shopping with Tervizo. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are happy to offer a return or exchange within 30 days of receiving your item.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unused, unworn, and in its original condition.

  • The product must include the original packaging, accessories, manuals, tags, and any included items.

  • The item must be in a condition that does not affect resale.

  • Items that show signs of use, damage, modification, washing, or missing original components may not be accepted.

For hygiene, safety, or personal-use reasons, certain products may not be eligible for return if they have been opened or used.

2. How to Request a Return

To start a return, please contact our customer service team with:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos of the item (if applicable)

After your request is reviewed and approved, we will provide return instructions.

Please do not send items back before receiving return approval.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service when returning items.

  • Tervizo is not responsible for packages lost during return shipping.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If your return is approved:

  • A refund will be issued to your original payment method.

  • Refund processing usually takes 5–10 business days after approval.

  • Shipping fees (if applicable) are non-refundable unless the return is caused by our error.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

5. Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchange requests are subject to product availability. If the replacement item is unavailable, we may issue a refund instead.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide photos or videos showing the issue so we can quickly assist you with a replacement or refund.

7. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, damaged, or altered

  • Items without original packaging or accessories

  • Clearance or final sale items (if applicable)

  • Products returned after the 30-day return period

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: info@tervizo.com

We appreciate your trust and thank you for choosing Tervizo.