Shipping policy

Shipping Policy

Thank you for shopping with Tervizo. We are committed to providing a reliable and convenient shipping experience for our customers.

This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related information.

1. Order Processing Time

All orders are processed after payment confirmation.

  • Order processing time: 1–3 business days

  • Orders are not processed or shipped on weekends or public holidays.

  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

Please note that processing time may be extended during holidays, promotional events, or periods of high order volume.

2. Shipping Time

Estimated delivery times depend on your location and shipping method.

Standard Shipping

Estimated delivery time:

15-20 business days

Delivery times may vary due to:

  • Destination country or region

  • Customs processing

  • Weather conditions

  • Carrier delays

  • Other factors beyond our control

Please understand that delivery estimates are not guaranteed delivery dates.

3. Shipping Costs

Shipping costs are calculated based on:

  • Product weight

  • Package size

  • Shipping destination

  • Available shipping methods

The final shipping cost will be displayed at checkout before payment.

From time to time, Tervizo may offer free shipping promotions or special shipping discounts.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You can use the tracking information to monitor your package status.

Please allow 24–72 hours for tracking information to become available after shipment.

5. Shipping Address

Customers are responsible for providing accurate shipping information.

Please carefully check your:

  • Name

  • Shipping address

  • Apartment/unit number

  • Phone number

  • Email address

Tervizo is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete address information.

6. Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to circumstances outside our control.

Tervizo is not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Weather conditions

  • Natural disasters

  • Incorrect customer information

If your package appears to be lost or has not arrived within the expected timeframe, please contact us and we will assist you in checking the shipment status.

7. Customs, Duties, and Taxes

Customers are responsible for any customs fees, import duties, or taxes that may apply to international orders.

Tervizo is not responsible for delays or additional charges caused by customs procedures.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos or videos of the product

We will review your request and provide an appropriate solution, including replacement or refund when applicable.

9. Order Changes and Cancellations

If you need to change your shipping address or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes.

10. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Email: info@tervizo.com

Website: https://tervizo.com

Thank you for choosing Tervizo.