Shipping Policy

Last Updated: August 7, 2026

At Tervizo, we are committed to providing reliable and convenient shipping services to customers around the world. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Destinations

Tervizo currently offers shipping to customers in many countries and regions worldwide.

Shipping availability may vary depending on the destination, local regulations, carrier restrictions, and other circumstances.

If shipping is unavailable to your location, the available options will be shown during checkout.

2. Order Processing Time

After your payment has been successfully confirmed, we generally process your order within:

1-3 business days

Orders are normally processed during business days, Monday through Friday, excluding public holidays.

Please note that order processing time is separate from shipping transit time.

3. Shipping Time

Our standard estimated shipping time is:

7-15 business days

The estimated shipping time begins after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

• Destination country or region

• Local carrier operations

• Customs clearance

• Weather conditions

• Public holidays

• Transportation delays

• Other circumstances beyond our reasonable control

During periods of high order volume, holidays, or unexpected events, delivery may take longer than the estimated timeframe.

4. Shipping Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking information when available.

Please allow 24-72 hours for tracking information to become active or update in the carrier's system.

If your tracking information has not updated immediately, this does not necessarily mean that your package is not moving.

5. Customs, Duties, and Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Tervizo does not control customs charges and cannot guarantee the amount of any applicable duties or taxes.

Customers are also responsible for providing accurate information required for customs clearance.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City

• State or province

• Postal code

• Country

• Phone number, where required

Tervizo is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice that your shipping address is incorrect, please contact us as soon as possible after placing your order.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

7. Delayed, Lost, or Missing Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us at:

info@tervizo.com

We will do our best to assist you in checking the shipment status with the applicable carrier.

For packages confirmed as lost by the carrier, we will review the situation and work with you to determine an appropriate solution.

Please note that Tervizo is not responsible for delays or losses caused by circumstances outside our reasonable control, including customs delays, incorrect addresses, severe weather, natural disasters, carrier disruptions, or other unforeseen events.

8. Packages Marked as Delivered

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or delivery area

• Around your property

• With family members or household members

• With neighbors

• Any designated safe delivery location

You may also contact the shipping carrier directly for additional delivery information.

If you still cannot locate your package, please contact us at info@tervizo.com and we will assist you as appropriate.

9. Failed or Refused Delivery

If a package cannot be delivered because of an incorrect address, refusal to accept delivery, failure to collect the package, or other reasons caused by the customer, additional shipping or reshipping costs may apply.

If the package is returned to Tervizo, we may contact you to arrange reshipment.

Any applicable additional shipping costs must be paid before the order is reshipped.

10. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination country's laws, regulations, customs requirements, or carrier policies.

If an order cannot legally or practically be shipped to your destination, we reserve the right to cancel the order and issue an appropriate refund.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Tervizo Customer Support

Email: info@tervizo.com

We will do our best to assist you with your order and delivery.