Terms of service

Terms of Service

Last Updated: August 7, 2026

Welcome to Tervizo. These Terms of Service ("Terms") govern your access to and use of the Tervizo website and your purchase of products from us.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Tervizo

Tervizo is an online store offering outdoor products and related goods to customers worldwide.

Throughout these Terms, the terms "Tervizo," "we," "us," and "our" refer to Tervizo. The terms "you" and "your" refer to the person accessing our website or purchasing our products.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under the laws applicable to you.

  • The information you provide to us is accurate and complete.

  • You will use our website and products only for lawful purposes.

If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, and other information displayed on our website are accurate and up to date.

However, we do not guarantee that all product descriptions, images, colors, specifications, or other content will always be completely accurate, current, or error-free.

Actual product appearance may vary slightly due to lighting, photography, screen settings, manufacturing variations, or product updates.

We reserve the right to modify product specifications, designs, materials, packaging, or other product details when necessary.

4. Prices and Availability

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to:

  • Change product prices at any time

  • Modify or discontinue products

  • Correct pricing, description, or availability errors

  • Limit quantities available for purchase

If a product is listed at an incorrect price due to an obvious error, we reserve the right to cancel the order and provide a refund for any amount already paid.

Product availability may vary by country or region.

5. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to accept, refuse, or cancel an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Payment issues

  • Suspected fraudulent or unauthorized transactions

  • Incorrect customer information

  • Shipping restrictions

  • Other legitimate business reasons

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.

6. Payment

Payment must be successfully completed before an order can be processed and shipped.

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Tervizo is not responsible for delays or errors caused by third-party payment providers.

7. Shipping and Delivery

We offer shipping to customers in many countries worldwide.

Orders are generally processed within 1-3 business days after payment confirmation.

Our standard estimated shipping time is:

7-15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance, weather conditions, carrier operations, holidays, and other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

Tervizo is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

For international orders, customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country unless otherwise stated at checkout.

8. Returns, Exchanges, and Refunds

Tervizo offers a 30-day return and exchange policy for eligible products.

To be eligible for a return or exchange, the product must:

  • Remain unopened

  • Be unused

  • Remain in its original condition

  • Include original packaging, accessories, labels, and other included items

  • Be in a condition that does not affect its ability to be resold

For returns or exchanges due to personal preference, change of mind, ordering the wrong item, or other non-quality-related reasons, the customer is responsible for the return shipping costs.

If a product is confirmed to have a quality issue, manufacturing defect, or if Tervizo sends the wrong item, please contact us before returning the product.

Once an eligible returned product has been received and inspected, approved refunds will be processed within 3-5 business days and issued to the original payment method.

For complete details, please refer to our Return & Refund Policy.

9. Product Use and Safety

Tervizo products are designed for their intended outdoor and recreational purposes.

Customers are responsible for reading and following all product instructions, warnings, care instructions, and safety recommendations before using our products.

Customers should use products only for their intended purpose and within their applicable limitations.

Tervizo is not responsible for damage, injury, or loss resulting from misuse, improper installation, unauthorized modification, failure to follow instructions, or use outside the intended purpose of a product, to the extent permitted by applicable law.

10. Intellectual Property

All content on the Tervizo website, including but not limited to:

  • Tervizo name and logo

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

  • Marketing materials

is owned by or licensed to Tervizo and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

11. User Conduct

You agree not to:

  • Use our website for unlawful purposes

  • Provide false or misleading information

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with website security or functionality

  • Upload malicious software or harmful code

  • Copy or scrape website content without authorization

  • Use our website to commit fraud or other illegal activities

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

12. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These services may include payment processors, shipping providers, analytics services, advertising platforms, and other business service providers.

Tervizo does not control and is not responsible for the content, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Disclaimer

To the extent permitted by applicable law, the Tervizo website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be available

  • The website will operate without interruption

  • The website will be completely free of errors

  • All information will always be accurate or current

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Tervizo shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or products.

This may include, where permitted by law, loss of profits, loss of data, loss of business opportunities, or other indirect losses.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Tervizo and its affiliates, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from:

  • Your violation of these Terms

  • Your misuse of our website or products

  • Your violation of applicable laws or third-party rights

16. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after updated Terms are posted means that you accept the revised Terms.

17. Governing Law

These Terms shall be interpreted and applied in accordance with applicable laws.

Where required by applicable law, nothing in these Terms is intended to deprive you of mandatory consumer rights or legal protections available in your country or region.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

Tervizo Customer Support

Email: info@tervizo.com